Privacy Policy for Vela Clinical Solutions

Thank you for visiting the official website of Vela Clinical Solutions. We are committed to maintaining the confidentiality, integrity, and security of the personal information you provide. This Privacy Policy outlines how we collect, process, store, and protect information when you access our website or interact with any associated digital services.

By using our website, you acknowledge and accept the practices described in this policy. If you do not agree with any part of this notice, please discontinue use of the website.

1. Our Use and Disclosure of Information

We use the information we collect on our website to fulfill your requests for products and services, respond to your inquiries, improve the functionality of our website, and deliver personalized content and advertising based on your interests and experience. We also use this information to improve our website and deliver the products and services advertised on it. No mobile information, personal information will be shared with third parties.

2. SMS & Mobile Communications

If you choose to opt in to receive text messages from Vela Clinical Solutions, your mobile number may be used to send:

• Important service-related notifications

• Appointment or participation reminders

• Relevant updates and limited-time announcements

All SMS communications comply with applicable laws and regulations. You may opt out at any time by following the instructions provided in each message. Your mobile number will not be shared externally.

3. Categories of Information We Collect

a. Information You Voluntarily Provide

When submitting forms or contacting us directly, you may provide:

• Full name

• Email address

• Phone number

• Any additional details you choose to share

b. General Demographic Information

We may collect non-identifiable, aggregated insights such as:

• Geographic region

• Age bracket

• Areas of interest

This information is used solely to better understand visitor engagement and improve services.

c. Automatically Collected Technical Data

When you access our website, certain technical details may be collected automatically, including:

• IP address

• Browser type and device information

• Pages viewed and navigation patterns

• Session duration and engagement metrics

This data supports website optimization and performance monitoring.

4. Cookies and Tracking Technologies

Vela Clinical Solutions utilizes cookies and similar technologies to:

• Customize your browsing experience

• Analyze site traffic and user behavior

• Improve functionality and accessibility

Cookies do not directly identify individual users. You may modify or disable cookies through your browser settings at any time.

5. Information Security Measures

We implement industry-standard safeguards to protect personal information, including:

• Data encryption protocols

• Secure hosting environments

• Firewall protections

• Access controls and restricted permissions

Analytical and reporting data is reviewed in anonymized and aggregated formats to preserve privacy.

6. Third-Party Websites

Our website may contain links to external websites for informational purposes. Vela Clinical Solutions does not oversee or control third-party privacy practices and is not responsible for their policies. We recommend reviewing the privacy statements of any external sites you visit.

7. Your Privacy Rights and Choices

You maintain control over your personal information. Subject to applicable law, you may:

• Request access to the personal data we maintain

• Ask for corrections to inaccurate information

• Request deletion of your information

Verified requests will be processed in accordance with relevant privacy regulations.

8. California Consumer Privacy Rights

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Request disclosure of collected personal information

• Access specific data categories

• Request deletion of personal data, subject to legal limitations

To exercise these rights, please contact us directly.

9. Privacy Considerations for New York Residents

We acknowledge that certain individuals residing in New York may require heightened privacy safeguards for personal safety or confidentiality. Please reach out to us directly, and we will address such requests with appropriate discretion and care.

10. Policy Updates

This Privacy Policy may be revised periodically to reflect operational, regulatory, or legal updates. The most current version will always be published on this page along with its effective date. Continued use of the website signifies acceptance of any revisions.

11. Contact Information

For privacy inquiries, data requests, or general questions, please contact:

Vela Clinical Solutions Legal Department
12600 Mount Laurel Ct Reisterstown, MD 21136 United States